General
I'm having trouble logging in
Sorry about that. Please make sure you’ve created your account and then activated your account to log in. You should have gotten an email from us to activate the account. Need to resend the email? Click here: [Link to resend email]
What are your opening hours?
Our opening hours:. Monday to Friday: 11:00 - 20:00. Saturday and Sunday: Closed. Contact details:. WhatsApp: +31 853030833. Phone: +31 853030833. Mail: [email protected].
How do your reviews work?
Real Reviews from Real Riders. At Boardrush, we keep it 100% honest and transparent. Our reviews come exclusively from customers who have actually purchased the product – we do not use paid or sponsored reviews. How Does It Work?. • Customers who
Where can I submit a complaint?
We’re sorry to hear that you’re not completely satisfied! We’d love to work with you to find a solution. If you have a complaint about a product or our service, please reach out to our support team via the contact form on our website. We will ensure
Wat are your terms and conditions?
Our general terms and conditions contain all the important information about your rights and obligations as a customer. They include details about orders, payments, returns, warranty, liability, and privacy policy. You can download our full terms and
How do you determine which products I get to see?
The selection of products you see is based on several factors, such as:. Why do I sometimes see different products than someone else?. This can be due to:
How do you select a vendor (seller) for my product?
Boardrush collaborates with a curated network of high quality vendors/sellers. When several sellers have the same product in stock, we determine which seller best suits your needs. The order in which products from different sellers are displayed depe
Can I file a complaint about a vendor(seller) on Boardrush?
We’re very sorry to hear that you’re not satisfied with a Vendor, product or service. The best first step is to contact the seller directly. You can find the seller’s contact details in the order confirmation. Of course, you can also reach out to us,
How can I report illegal content on Boardrush?
If you come across illegal content on our platform, you can easily report it via our contact form. How does the reporting mechanism work?. 1. Fill out the reporting form with the necessary details, such as the link to the content in question and a