Can I file a complaint about a vendor(seller) on Boardrush?Updated 9 months ago
We’re very sorry to hear that you’re not satisfied with a Vendor, product or service. The best first step is to contact the seller directly. You can find the seller’s contact details in the order confirmation.
Of course, you can also reach out to us, and we will work with you to find a suitable solution.
2. What is Boardrush’s role in complaints about vendors?
Boardrush facilitates the sale between you and the seller, but we are not the seller of these products. However, we are more then willing to assist you if you experience any issues.
3. How can Boardrush help with a complaint about an external seller?
If you are unable to resolve the issue with the seller, you can contact us. We’re happy to assist and can:
• Forward your complaint to the seller and mediate to find a solution.
• Provide guidance on next steps, such as consumer rights and return options.
• In certain cases, depending on regulations and agreements with sellers, take additional measures in case of recurring issues with a seller.
4. Where can I submit a complaint about an external seller?
You can submit a complaint through our contact form or by reaching out to our customer service. Please ensure you include all relevant information, such as the order number and any correspondence with the seller.
5. What if the seller does not respond or refuses to resolve my complaint?
If the seller does not respond within the given timeframe, we can mediate. In some cases, you may also consider taking legal action, for example, through a consumer rights organization or dispute resolution body.
6. Are there any conditions for submitting a complaint through Boardrush?
We always want to help where possible. However, your complaint must be related to a purchase made through our platform. Complaints regarding communication or service outside of our platform are not covered by our mediation.
7. How long does it take to resolve a complaint?
This depends on the complexity of the complaint and the seller’s response time. We aim to provide a solution or update within 14 days.