Boardrush

We&#x2019;re sorry to hear that you&#x2019;re not completely satisfied! We&#x2019;d love to work with you to find a solution.If you have a complaint about a product or our service, please reach out to our <a href="http://boardrush.com/content/contact/">support team</a> via the <a href="http://boardrush.com/content/contact/">contact form&#xA0;</a>on our website. We will ensure that you receive a response within 14 days of receiving your complaint. We&#x2019;ll do our best to assist you as quickly and effectively as possible!&#xA0;

We’re sorry to hear that you’re not completely satisfied! We’d love to work with you to find a solution. If you have a complaint about a product or our service, please reach out to our support team via the contact form on our website. We will ensure

Where can I submit a complaint?

General

I'm having trouble logging in

What are your opening hours?

How do your reviews work?

Wat are your terms and conditions?

How do you determine which products I get to see?

How do you select a vendor (seller) for my product?

Can I file a complaint about a vendor(seller) on Boardrush?

How can I report illegal content on Boardrush?

What is your cancellation policy?

What payment methods can I use?

How do I cancel my order?

What do I do if I receive the wrong item in my order?

Do you offer refunds or exchanges?

Can I edit or add anything to my order?

How do I apply promo/discount codes?

How about VAT when purchasing as a Business?

My payment Failed or got Declined?

Order & payment

What do I do if my item(s) arrives damaged?

Do you offer expedited shipping?

Do you offer free shipping?

How do I track my order?

How much does shipping cost?

What is your shipping policy?

What if my package gets lost or arrives damaged?

Do you ship worldwide?

Can I pick up my order at a local shop?

My order was marked delivered but it’s not here?

How long does delivery take?

Can I select a shop as service location?

What carrier do you use for shipping?

Shipping and Delivery

How about the repair costs?

What is your repair procedure?

How about statutory warranty?

What should I do if my item is broken?

How long is the Manufacturer’s Warranty?

How about warranty on B-Grade, Ex-Demo, and Outlet Items?

Warranty and Repairs

How can I cancel my order and make a return?

When will I get my refund?

Returns

Where can I submit a complaint?Updated 9 months ago