Shipping and Delivery
frequently asked questions about shipping and delivery times
What do I do if my item(s) arrives damaged?
We’re sorry your item(s) have damage!. Sometimes items break during shipment and we’ll do our best to help. Please contact our customer service team through our contact form via whatsapp. Don't forget to include one or more images of your damaged ite
Do you offer expedited shipping?
Yes, we do offer expedited shipping for domestic against additional costs. Expedited shipping can be selected during the check-out of your order before making your payment.
Do you offer free shipping?
Yes. We offer fast and free shipping for domestic orders. Shipping costs for international orders will be charged. Shipping cost will be visible in your check out before payment.
How do I track my order?
Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Click on the tracking number link or enter the tracking number in
How much does shipping cost?
Domestic Shipping: We offer free standard shipping on orders over EUR 99,- We also offer expedited shipping against additional costs. Cost we calculated during check out before you confirm your payment. International Shipping Europe: International s
What is your shipping policy?
Currently, we do not offer shipping outside of Europe, but we are working to provide this service in the future. Shipping charges, if applicable, will be calculated and displayed at checkout before you make your payment. Please note that delivery tim
What if my package gets lost or arrives damaged?
At Boardrush, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team through our contact form or via whatsapp. Don't forget to include your
Do you ship worldwide?
At this moment we only ship orders to European countries. Please note that international shipments can take 5-8 business days. If you have been waiting for more than 10 business days to receive your order, please get in touch with our customer suppo
Can I pick up my order at a local shop?
You can collect your snowboard(s) from the service location linked to your order. If you prefer a specific store or service point, you can specify this in your account settings. Once your order is ready for pickup, you’ll receive a confirmation email
My order was marked delivered but it’s not here?
If no one was home at the time of delivery, the carrier will leave the package in a safe location. Be sure to check around your home and with neighbors/building management who may have collected the package for you. Also, please double-check the ship
How do I track my order?
Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Tracking information may not be immediately available after your
How long does delivery take?
Delivery times vary depending on the destination and the shipping method selected. • Standard Delivery: Typically arrives within 3-5 business days. • Express Delivery: Typically arrives within 1-3 business days. • International Delivery: Typically ar
Can I select a shop as service location?
Yes, if you prefer a specific shop as a service point, you can specify this in your account settings. If your preferred shop is not listed on the Boardrush partner list please reach out to our support team and we will connect with your favourite shop
What carrier do you use for shipping?
The available carriers vary by country. We only ship within Europe. During checkout, you can select your country to see the available shipping options and costs. Is your country not listed? Contact our customer support team, and we’ll check the avail