What if my package gets lost or arrives damaged?Updated 10 months ago

Lost packages

At Boardrush, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team through our contact form or via whatsapp. 

Don't forget to include your order number and any relevant details.

Damaged packages

We understand the disappointment of receiving a damaged package. In such instances, please report to our customer support team within 24 hours of receiving the order and include photos of the damaged items or package. You can reach us through our contact form or via whatsapp. 


We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.