Warranty and Repairs
How about the repair costs?
We’re sorry your item(s) is broken and needs a repair. Please contact our support team with images of your item and a short description of the issue and what you think is the needed repair. We’ll do our best to help and find a solution!. Repair or re
What is your repair procedure?
The duration of the repair is very dependant on what's damaged. We strive to complete repairs as quickly as possible. We will keep you updated at every step of the process
How about statutory warranty?
If your product falls outside the manufacturer’s warranty but does not meet reasonable expectations, you may still claim statutory warranty. All products you purchase from us come with the legal warranty. This means that a product must meet reasonabl
What should I do if my item is broken?
We’re sorry your item(s) is defective. Please email our customer support team at with one of more image of your item and as short description of the problem. We’ll do our best to help and find a solution!. If the product is defective or becomes faul
How long is the Manufacturer’s Warranty?
The warranty period and conditions vary by manufacturer. If your product becomes defective under normal use within this period, you are entitled to free repair or replacement. Check the warranty conditions at the website of the manufacturer or contac
How about warranty on B-Grade, Ex-Demo, and Outlet Items?
B-Grade, ex-demo, and outlet items come with the standard warranty. There are no additional rules or exclusions unless explicitly stated on the product page. For used demo products, a limited warranty may apply. If so, this will be clearly mentioned