Order & payment
What is your cancellation policy?
Please reach out to our support team with your cancellation request as soon as possible. You can connect through our contact form or via whatsapp. You will receive confirmation of your cancellation if we’re able to make it happen. We may not be able
What payment methods can I use?
Available Payment Methods. Payment options vary by country. During checkout, after selecting your shipping address, you’ll see which payment methods are available to you. Your order will be shipped once we have received your payment. Good to know: we
How do I cancel my order?
Please contact our support team, please include your order number and the reason for cancellation in your message. Orders can only be canceled before they have been dispatched. If your order has already been shipped, please refer to our return policy
What do I do if I receive the wrong item in my order?
We are sorry to hear you received the wrong item in your order! Please report your order issue through our contact form or whatsapp so we can give further assistance. Include a photo of the item received and the name of the missing item(s). Please do
Do you offer refunds or exchanges?
Yes, we offer refunds and exchanges within 14 days of purchase. To be eligible for a refund or exchange, items must be returned in their original condition, with all tags and packaging intact. For returns or exchanges, please contact our customer sup
Can I edit or add anything to my order?
Once an order is placed, we are unable to make changes to the order. However, if you need to update your shipping address or contact information, please contact our customer service team immediately after placing your order.
How do I apply promo/discount codes?
To apply a promo or discount code:. If you’re having trouble entering your promo code, please try clearing the cache on your web browser or trying on a different device.
How about VAT when purchasing as a Business?
Business Orders – National & International. National Business Orders within The Netherlands. All our prices include 21% VAT for national orders. International Business Orders (outside of Netherlands). If you’re making a business purchase from outside
My payment Failed or got Declined?
Having trouble with your payment? Check below for the most common reasons and solutions per payment method. Credit Card Payment. If your credit card payment is declined, it could be due to several reasons. Here are the most common ones:. Possible sol
VAT
If you’re a business customer, check out our article on VAT for Businesses. Are you a Customers Within the EU?. All our prices include 21% VAT. Are you a customers outside the EU (e.g., Switzerland, Norway). VAT is automatically deducted from your to